Ashley furniture delivery status3/23/2023 ![]() Best of all guess how it was held together? STAPLES! LOL yes, that's what I said, STAPLES! My handyman commented that my bed was basically "a prop". Basically one step above cardboard! And a very thin wood across the top like the type of wood you see in a childs dime store airplane toy. I hired a handyman yesterday to help me repair the side rail as every night I go to bed wondering if my bed will totally collapse while I'm asleep. All actions received the same uncaring, dismissive response as apparently customers must purchase an expensive warranty to protect themselves from Ashley's horrible construction, cheap, flimsy materials, and rude and abrasive customer service people. Really, often? And you refuse to assist a customer whose side rail totally collapsed under just light, normal use? Horrible! I have emailed, called, chatted, send registered letters to corporate in WI. While trying to get help from Ashley on my less than two year old "still new to me bed" a Texas based Ashley Homestore customer service rep stated "We see this often with these fabric units". There are so many COVID-related issues causing delays in so many areas right now.ĥ On Your Side is told it could be months before things are caught up.Writing an update to my original review of Ashley Homestore after one of the side rails on my Windville Upholstered bed failed / collapsed. "And then the customer can make a decision on what they want to do," said Rogers.Īshley HomeStore added they "… appreciate the opportunity … to make it right." Rogers is thrilled with that and to have her furniture, but wishes the salesman would have explained the possible delays before she placed her order. "It looks like there was a production surge that was caught up, allowing us to rapidly recover with a new product as you were simultaneously inquiring about the delivery delay on behalf of your viewers," Harkness told WRAL News.Īshley HomeStore also refunded Rogers $1,150, to cover her inconvenience and the delivery fee. Then, Rogers had to send pieces back – twice – that were delivered damaged. They managed to work out those challenges the following week, when they delivered Rogers’ furniture. When that date passed, Rogers emailed 5 On Your Side.Īshley HomeStore spokeswoman Kim Harkness reiterated the problem is tied to "…supply chain challenges due to Covid…" Then they offered her a delivery date of March 30, so she decided to wait it out. In February, Ashley HomeStore agreed to cancel and refund her order. When Rogers bought the bedroom set in November, she had no idea. That limits manufacturers' ability to make new couches and chairs. "There’s a huge foam shortage right now," he added. So all of these things together have just ground so much to a halt," said Shumacher. "Our ports are backed up because we have a shortage of trucks and drivers. ![]() Shumacher says many issues impact the supply chain, including at ports, where ships can’t unload. And there’s just no way to get it out of there," said Mark Shumacher, who heads the North American Home Furnishings Association. "There are products that your friends and my friends have purchased that in all likelihood are sitting in a container right off our shores within view. ![]() It’s a problem causing delays nationwide. In texts, the furniture retailer blamed supply chain issues. "They really didn’t have a delivery date," she said. When the furniture didn’t arrive, Rogers called the store. Rogers relied on what she says the salesman told her, 8 to 12 weeks for delivery. Her paperwork notes the delivery date "as soon as possible" and mentions that COVID-related manufacturing delays could impact delivery. She bought the $2,900 set from Ashley HomeStore on Capital Boulevard in Raleigh last November. ![]() "It was spot on for us because it had the drawers at the bottom and in the front," she said. ![]() For Odessa Rogers, as soon as she saw the new bedroom set, she was sold. ![]()
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